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54 APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCT
Purchase Extended
Warranty and
Professional Services
To enhance response times or extend your warranty benefits, you can
purchase value-added services such as 24x7 telephone technical support,
software upgrades, onsite assistance, or advanced hardware replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your
networking projects. For more information on 3Com Extended Warranty and
Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product
and support information. See the table of access numbers later in this
appendix.
Access Software
Downloads
You are entitled to bug fix / maintenance releases for the version of
software that you initially purchased with your 3Com product. To obtain
access to this software, you need to register your product and then use the
Serial Number as your login. Restricted Software is available at:
http://eSupport.3com.com/
To obtain software releases that follow the software version that you
originally purchased, 3Com recommends that you buy an Express or
Guardian contract, a Software Upgrades contract, or an equivalent support
contract from 3Com or your reseller. Support contracts that include software
upgrades cover feature enhancements, incremental functionality, and bug
fixes, but they do not include software that is released by 3Com as a
separately ordered product. Separately orderable software releases and
licenses are listed in the 3Com Price List and
are available for purchase from
your 3Com reseller.
Contact Us 3Com offers telephone, Internet, and e-mail access to technical support and
repair services. To access these services for your region, use the appropriate
telephone number, URL, or e-mail address from the table in the next section.