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Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
■ Product model name, part number, and serial number
■ A list of system hardware and software, including revision level
■ Diagnostic error messages
■ Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return materials authorization number (RMA). Products sent to 3Com
without authorization numbers clearly marked on the outside of the package
will be returned to the sender unopened, at the sender’s expense. If your
product is registered and under warranty, you can obtain an RMA number
online at
http://eSupport.3com.com/. First-time users must apply for a
user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Country Telephone Number Country Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 3507 5984
1800 801 777
0800 446 398
Pakistan
Philippines
P.R. of China
Singapore
S. Korea
Taiwan
Thailand
+61 2 9937 5083
1235 61 266 2602 or
1800 1 888 9469
800 810 3033
80
0 6161 463
080 333 3308
00801 611 261
001 800 611 2000
You can also obtain support in this region at this e-mail address:
apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number: + 61 2 9937 5048