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Online Support Information 9-3
Online Support Information
Introduction 0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However
some information sources will require a user i.d. and password. These can be obtained
directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer’s
Notebook, Desktop and Server models including:
Service guides for all models
BIOS updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and
e-mail contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.