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User’s Manual 6-1
SOLVING
PROBLEMS
6
CHAPTER
Solving Problems
Although this printer is designed to be highly reliable, you may
occasionally experience problems. The most common problems are
paper jamming and poor print quality. This chapter helps you to
identify the cause of the problem and suggests solutions. For detailed
procedures, see Chapter 5, Maintenance.
This chapter is divided into five sections:
• Clearing Paper Jams. This section explains how to locate and clear
paper jams.
• Operational Problems. Start here if the printer doesn’t function
properly. You may save yourself a service call.
• Print Quality Problems. Check here if the printed pages don’t look
as they should.
• Error Indications. The printer has self-diagnostic tests for a variety
of hardware and interface problems. If a test indicates a problem,
the printer displays it on the control panel. This section explains
these error conditions.
• Printer Status Indications. These statuses are not error conditions.
Most of them require no action by you. However, explanations are
included here for your information.
Notice:
During solution of a problem, do not touch any connector contacts
to avoid possible electrostatic damage to the printer.
The printer has sensors to detect paper jams. If a jam occurs, the
printer displays it on the message display. The message is
PAPER
JAMn
(n: 0 to 4 indicating the jam location). Because the paper path
is short and simple, you should have no problem locating the jam.
☞
Clearing Paper
Jams
08 Chapter 6 07.08.1997, 11:41 Uhr1