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APPENDIX H
Getting Help
If you have a technical question relating to your Sonic Blaster
card or any other Applied Engineering product that is not
covered in the manual please contact the dealer from whom
you purchased the product. If you are experiencing difficulties
with one particular program, contact the programs author or
publisher.
In the event that the dealer or the publishers support personnel
cannot answer your question, call Applied Engineering
Technical Support. The support representatives are experienced
in the applications and uses of Applied Engineering products,
but in order to provide a quick and effective answer to your
question, they will need to know as much as possible about the
hardware and software specifically related to your question.
Please provide the technical support representative with the
following information:
◊ The Applied Engineering product related to your
question and its revision number.
◊ The original and current memory configuration of the
card (if applicable).
◊ The model and revision of your computer.
◊ What peripherals are being used and what cards are in
each slot.
◊ The name, version, and revision level of the software
with which you are experiencing problems.
◊ The results of any test programs, diagnostics, or
troubleshooting done by you, your dealer, or your
software publishers support department.
Applied Engineering
Technical Support
(214) 241-6069
9AM to 12:30 PM & 1:35 PM to 5 PM(CST) Monday — Friday
(Please call only the number above for technical support. Our
sales office cannot transfer calls to the support lines.)
Bulletin Board System
(214) 241-6677
24 hours, 7 days a week
300/1200/2400 Baud, 8 Bit, No Parity, Full Duplex, MNP-5
App. G - Getting Help 61