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TROUBLESHOOTING 5 - 4
Cannot Print in Windows
The Ready lamp is
not on or is not
flashing after
executing the print
command
Is the printer properly configured for use
through a network? (When on a network.)
Print the printer configuration list to check
the network settings.
Correct any inappropriate settings.
See the Network User's Guide on the
CD-ROM.
The network has a problem. (When on a
network).
Check that the printer is on and execute the
print command from the computer one
more time.
If the problem persists, call your system
administrator.
Is the printer off? Press the I on the power switch to turn the
printer on.
See Turning the Printer On and Off on page
2-4.
Printouts are not
output from the
Printer even though
the Ready lamp is on
or flashing
There may be data remaining in the printer. Cancel printing or force the remaining data
to be printed out.
See Cancel Printing on page 2-13.
Symptom Possible Cause Action
The printer does not
print
Example for Windows
®
XP
Does Pause Printing appear in the
printer window?
When printing stops because of an error,
the printer sometimes switches to the
Pause Printing state. Follow the steps
below to release the printer from the Pause
Printing state.
1. On the Start menu, click Printers and
Faxes.
2. Double-click the appropriate printer.
3. In the printer window, click the Printer
menu.
4. On the Printer menu, if Pause Printing
is selected, click it to unselect it.
Is the printer off? Press the I on the power switch to turn the
printer on.
See Turning the Printer On and Off on page
2-4.
Is the parallel, USB, or Ethernet interface
cable loose or disconnected?
Turn the printer off and check the interface
cable. If necessary, reconnect it, then turn
the printer back on.
Cannot print with
TCP/IP
Is the printer’s IP address set correctly?
(When using TCP/IP.)
The IP address might be different. Call your
system administrator and set the correct IP
address.
Use the printer configuration list to confirm
the current IP address.
Is there a reception filter? Call your system administrator to find out if
there is a reception filter set.
Symptom Possible Cause Action