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12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
12
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, the fax machine identifies the problem and displays an
error message. The most common error messages are shown
below.
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the
fax machine. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT CALL SIGN ON
The machine is set BT Callsign to ON. You
cannot change the Receive Mode from
Manual to another mode.
Set BT Callsign to OFF. (See BT
Call Sign (For U.K. Only) on page
5-20.)
CHECK
DOCUMENT
The documents were not inserted or fed
properly, or were too long. (See
Document
Jam on page 12-3.)
Insert the document again.
CHECK PAPER The fax machine is out of paper. The fax machine is out of paper or
paper is not properly loaded in the
paper tray. Refill the paper or
remove the paper and load it again.
If this error appears while receiving
a fax, load paper to restart printing.
If you were coping or printing
reports, load paper and try again.
(See Paper Jam on page 12-4.)
COMM.ERROR Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
CONNECTION
FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.