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CHAPTER TWENTY FIVE
Error Messages
As with any sophisticated office product, errors may sometimes occur. If
this happens, your MFC often identifies the problem and displays an error
message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call
the Brother Fax-Back
System.
USA: 1-800-521-2846
From within Canada: 1-800-681-9838
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
CHECK CASSETTE MFC cassette cover is open or MFC cassette is Close cassette cover or install cassette
not installed properly. properly.
CHECK PAPER MFC is out of paper. Add paper to cassette.
CHECK PAPER SIZE Your Paper Size setting may not match the Change either paper in cassette or change Paper
size of paper in the cassette. Size setting.
COMM. ERROR Poor phone line quality caused Try the call again. If problem continues, call
communication error. Telephone Company to check your phone line.
CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party’s polling setup.
Polled Waiting mode.
COOLING DOWN The print head has overheated. Unplug the MFC and wait 30 minutes for
it to cool.
COVER OPEN Top cover is not closed completely. Open, then close, the cover.
DISCONNECTED The other party or other party’s fax machine Try to transmit or receive again.
terminated the call.
DOCUMENT JAM Documents were not inserted or fed properly, See p. 229.
or document was longer than about 40"
inches (90cm).
INK EMPTY One or more of the ink cartridges is out of ink. Replace the ink cartridges. See pp. 243–246.
MACHINE ERROR MFC has a mechanical problem Call Brother Customer Service.
XX USA: 1-800-284-4329
From within Canada: 1-800-853-6660
From within Montreal:1-514-685-6464
MEMORY FULL You can’t store data in the memory. See p. 116.
NEAR EMPTY One or more of the ink cartridges is running Order a new ink cartridge. See pp. ii.
out of ink.
NO RESPONSE/BUSY The number you dialed does not answer or Verify the number and try again.
is busy.
NOT REGISTERED You tried to access a One Touch or Speed Dial Set up the One Touch or Speed Dial number.
number that is not programmed. See pp. 71–73.
PRINTER JAM The paper is jammed in the MFC. See pp. 230–233.
SET CARTRIDGES An ink cartridge is not installed properly. Re-install the ink, seating it properly. See
pp. 243–246.
WARMING UP The print head detects low temperature. Wait until the MFC warms up.