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234
CHAPTER TWENTY FIVE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the chart
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks / If your copy looks good, you probably had a bad connection, with static or
Top and Bottom of Sentences Are Cut Off interference on the phone line. If the copy looks bad, call Brother Customer
Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or
1-514-685-6464 (from within Montreal).
Poor Quality Print Make sure the Printer Driver matches the type of paper you are using (see Print
Media on p. 226). If you are using plain paper, try using recommended special
paper (see Chapter 3). Don’t handle the paper until the ink is dry. Adjust the
Vertical Alignment (see p. 237).
Printing Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years,
after that the ink may become clogged. Cartridge expiration dates are printed
on the package. Make sure the Printer Driver matches the type of paper you
are using (see Print Media on p. 226). Try using recommended special paper
(see Chapter 3). The recommended environment for your MFC is between
50 º F to 95 º F.
Printing Appears Dirty or Ink Seems to Run Make sure you are using the recommended paper (see Chapter 3). Don’t
handle the paper until the ink is dry.
The recommended environment for your MFC is between 50º F to 95º F.
White Lines in Text or Graphics Clean the print head (see Cleaning the Print Head on p. 236).
Stains Appear on the Reverse Side or at the Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.
Bottom of the Page (See pp.242–243).
Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-800-284-4329
(USA).