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Troubleshooting
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Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW and
MFC-J875DW)
Additional paper jam clear
operations on page 115
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Touchscreen Init.
Failed
The Touchscreen was pressed
before the power on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Error Message Cause Action