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Chapter 6
6-5
6) Replace the main controller PCB.
6.1.3.9 03010000-2E1F/03060000-2E14/03060A00-2E00/03061000-2E15/03063000-2E08/03860002-2E02/03860002-2E0A/
03860002-2E0C Path mismatch error
0012-6628
<Cause>
The size of the media used to print the adjustment pattern was smaller than the specified one.
The media size specified using the printer driver was different from the size of the actually loaded media.
No roll media was loaded when data was received with roll media specified as a media type.
The type of the loaded media was different from the media type specified using the printer driver.
No cut media was loaded when data was received with cut media specified as a media type.
Data requiring roll media was received when cut media were loaded.
Data requiring cut media was received when roll media was loaded.
<Probable fault location>
Media type or main controller PCB
<Countermeasure>
1) Media check
Check the loaded media. If the media type is different from that required by the send data, no media is loaded, or the size of the loaded media is not the specified
one, load correct media.
2) Replace the main controller PCB.
6.1.3.10 03862000-2E09 Insufficient roll media error
0013-7136
<Cause>
The machine detected that the remaining roll media was insufficient.
<Probable fault location>
Roll media or main controller PCB
<Countermeasure>
1) Replace the roll media.
2) Check the input value
Input the correct value of the remaining length of the roll media when setting it.
3) Replace the main controller PCB.
6.1.3.11 03890000-2920 Media take-up motor error
0012-9481
<Cause>
Media take-up motor cannot be driven.
<Probable fault location>
Media, media take-up paper detection sensor, media take-up motor, media take-up PCB, media take-up relay PCB, main controller PCB
<Countermeasure>
1) Visual check
If the winding media is abnormal, rewind the media correctly after the cause is removed.
Remove foreign substances between the light-emission unit and light-receiving unit of media take-up paper detection sensor if any.
2) Replace the media take-up paper detection sensor.
3) Replace the media take-up drive unit.
4) Replace the media take-up relay PCB.
5) Replace the main controller PCB.
6.1.3.12 03890000-2921 Media take-up paper detection sensor error
0014-2707
<Cause>
Media take-up paper detection sensor has detected foreign substances.
<Probable fault location>
Media take-up paper detection sensor, media take-up motor, media take-up PCB, media take-up relay PCB, main controller PCB
<Countermeasure>
1) Visual check
Remove foreign substances between the light-emission unit and light-receiving unit of media take-up paper detection sensor if any.
2) Replace the Media take-up paper detection sensor.
3) Cable continuity check
If continuity of the cable between the Replace the media take-up paper detection sensor and the media take-up drive unit is abnormal, replace the cable.
4) Replace the media take-up drive unit.
5) Replace the Media take-up relay PCB.
6) Replace the main controller PCB.
6.1.3.13 03060A00-2E1B Roll media end error
0012-6620
<Cause>
During printing or roll media feed, the media sensor detected the end of the roll media.
<Probable fault location>
Roll media, media sensor, or main controller PCB
<Countermeasure>
1) Roll media
If roll media is used up, load new roll media.
2) Media sensor
Check for normal operation. If the operation is abnormal, replace the media sensor.
3) Replace the main controller PCB.