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Chapter 7 Troubleshooting 93
If you have a problem with your printer and you cannot resolve it by
referring to the information in this chapter, contact the Canon help desk at
1-800-423-2366 (U.S.A.) or 1-800-263-1121 (Canada). The staff at the help
desk is trained in the technical support of Canon’s products and should be
able to help you with your problem. If your printer requires service, the
staff at the help desk can provide you with the telephone number of your
local Canon Authorized Service Facility (ASF).
N
Attempting to repair the printer yourself may void the warranty.
Before contacting Canon, make sure you have the following information:
❏ Product name
❏ Serial number
❏ Place of purchase
❏ Nature of problem
❏ Steps you have taken to solve the problem and the results
The serial number is located on the label on the bottom of the printer:
Troubleshooting