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Chapter 7 Troubleshooting 105
Problem Cause Solution
Multiple sheets load into Paper may not be inserted Make sure paper is inserted
printer correctly. all the way into the sheet
feeder.
Sheets of paper may be Make sure the paper is not
sticking together. sticking together. Be sure to
fan the stack of paper before
placing it in the sheet feeder.
Too much paper may be Make sure the stack of paper
stacked in the sheet feeder. does not exceed the paper
guide. If necessary, remove a
few sheets from the sheet
feeder.
Do not force the stack into
the sheet feeder.
Different types of paper Load just one type of paper.
may be stacked in the sheet
feeder.
Make sure you are loading
paper that matches the
specifications of this printer.
See Appendix A,
Specifications, for details.
Envelopes do not load Envelopes may not be Make sure the envelopes are
loaded correctly. loaded properly:
❏ The top of the envelope
goes in first.
❏ The flap is toward the
sheet feeder.
❏ The right side of the
envelope is aligned
against the right side of
the sheet feeder.
❏ The left side is aligned
against the paper guide.
Make sure there are no more
than five envelopes in the
sheet feeder.
Single envelopes may not For manual loading, make
be feeding correctly. sure the envelope is inserted
all the way into the printer.
Envelopes may not match Envelopes must be U.S.
specifications for this printer. Commercial number 10
(9.5 x 4.1 inches) or
European DL envelopes
(220 x 110 mm).
Troubleshooting