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98 Troubleshooting Chapter 7
Problem Cause Solution
Data from computer is The printer may be off-line Press the ON LINE button to
not printed (ON LINE light off). turn the printer on-line
(ON LINE light is on).
The interface cable may not Check the interface cable
be securely connected to the connection.
printer and the computer.
The interface cable may not Make sure the interface cable
be the correct type. is a parallel interface cable.
The printer or computer Turn off the printer and the
may have been turned on computer, then turn them
when you connected the back on again.
interface cable.
The application may not be Check the computer or the
set up properly. application to see if the host
is configured correctly:
printer port, printer driver,
print manager.
The parallel port may be Check your computer’s
disabled in your computer’s CMOS to see if the primary
CMOS memory. parallel port is set to LPT1.
(Your computer should have
a setup program that allows
you to check the CMOS
settings.)
BJ cartridge moves, The BJ cartridge or ink Make sure the BJ cartridge
ink does not appear tank may not be installed and ink tank are properly
properly. installed.
The nozzle on the BJ Perform the extensive print
cartridge may be clogged. head cleaning procedure
described on page 79.
The ink tank may be empty. Remove the ink tank
and check that it has ink.
Replace the ink tank.