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Troubleshooting
Chapter 7 Troubleshooting 91
Chapter 7
Troubleshooting
This chapter contains information to help you solve printer problems. A
problem may have one or a combination of causes, including a malfunction
in your computer, software, the printer cable, or the printer. Many printing
problems are related to how your software interacts with the printer.
If you can print a self test but the printer does not print or your printed
output is not what you expect, the problem is with your computer,
software, or cables. Check these items for a problem.
If your printer is not operating properly, try the suggestions in this chapter.
Try the solutions in the order listed. The following list shows the problems
covered here.
Check List
Problem See page
Errors Indicated on the Display ........................................................... 94
Warnings............................................................................................. 95
Recoverable Errors ............................................................................ 96
Service Call Errors ............................................................................ 96
Operational Problems ............................................................................ 97
No power reaching printer............................................................... 97
Data from computer is not printed ................................................. 98
BJ cartridge moves, ink does not appear........................................ 98
Printer suspends print after every line is printed......................... 99
Overall printing is slow from MS-DOS ......................................... 99
Overall printing is slow from Windows ........................................ 99
Printing Problems................................................................................... 100
Data from computer printed, but is not what you expected....... 100
Printed characters do not match characters on the screen........... 100
Printing beyond edge of page.......................................................... 101
Printout does not match paper size................................................. 101
Printing incorrect number of lines on page ................................... 102
Printer is not using font you selected from
the operator panel.............................................................................. 103