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288 Troubleshooting
Printing Problems
Menu settings changed from
the operator panel have no
effect.
Settings in the software program, the printer driver, or
the printer utilities have precedence over the settings
made on the operator panel.
Change the menu settings from the printer driver, the
printer utilities, or the software program instead of the
operator panel.
Problem Action
Job did not print or incorrect
characters printed.
Ensure that
Ready to Print appears on the
operator panel before you send a job to print. Press the
(Menu) button to return to Ready to
Print
.
Ensure that print media is loaded in the printer. Press
the (Menu) button to return to
Ready to
Print
.
Verify that you are using the correct printer driver.
Ensure that you are using the correct Ethernet or USB
cable and that it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler
has not stalled.
Check the interface of your printer from the
Admin
Menu
.
Determine the host interface you are using. Print a
panel settings page to verify that the current interface
settings are correct. Refer to "Printing a Device
Settings Page" on page 184 for details on how to print
a operator panel settings page.
Problem Action