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Jam location Printer message What to do
1 Staple finisher [x]‑page jam, remove paper, open
stapler door. Leave paper in bin. [455–
457]
Remove paper from the stapler bin, open the stapler
door, then remove the staple cartridge, and then
remove the jammed staples.
2 Standard bin [x]‑page jam, remove standard bin
jam. [203]
Remove jammed paper from the standard bin.
3 Inside the printer [x]‑page jam, lift front cover to
remove cartridge. [200–201]
Open the front cover and the multipurpose feeder,
then remove the toner cartridge and the imaging unit,
and then remove the jammed paper.
4 Multipurpose feeder [x]‑page jam, clear manual
feeder. [250]
Remove all paper from the multipurpose feeder, and
then remove the jammed paper.
5 Duplex area [x]‑page jam, remove tray 1 to clear
duplex. [235–239]
Pull out tray 1 completely, then push the front duplex
flap down, and then remove the jammed paper.
6 Trays [x]‑page jam, open tray [x]. [24x] Pull out the indicated tray, and then remove the
jammed paper.
7 High‑capacity output
expander
[x]‑page jam, remove paper, open
expander rear door. Leave paper in
bin. [43y.xx]
Open the rear door of the high‑capacity output
expander, and then remove the jammed paper.
8 Upper rear door [x]‑page jam, open upper rear
door. [202]
Open the rear door of the printer, and then remove
the jammed paper.
9 Upper door and rear
duplex area
[x]‑page jam, open upper and lower
rear door. [231–234]
Open the rear door of the printer and the rear duplex
area, and then remove the jammed paper.
Clearing jams 155