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Troubleshooting 219
Auger mark
Wrinkled/Stained paper
Action Yes No
1 The toner cartridges may be low or need to be replaced. Confirm the
amount of toner in each toner cartridge.
a
Check the toner level in the
Status
tab in the Status Monitor.
b
Replace the toner cartridges as necessary.
Is the problem recovered?
The task is complete. Go to action 2.
2 Start Developer Stir Mode.
a
Launch the
Tool Box
, click
Developer Stir Mode
on the
Diagnosis
tab.
b
Click
Start
.
Is the problem recovered?
The task is complete. Contact Dell.
Action Yes No
1 Verify that the correct print media is being used. See "Supported Paper
Sizes" on page 148 and "Print Media Guidelines" on page 143. If not, use
the print media recommended for the printer.
Is the problem recovered?
The task is complete. If printing on an
envelope, go to action
2.
If printing on print
media other than
envelopes, contact Dell.
2
Check the crease. Is the crease within 30 mm of the four edges of the
envelope?
This type of crease is
considered normal.
Your printer is not at
fault.
If the envelope is 220
mm or longer (C5 or
Envelope #10), go to
action 3a.
If the envelope is
shorter than 220 mm
(Monarch or DL), go to
action 3b.