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Troubleshooting 223
Jam
NOTE: In this section, some procedures that use the Tool Box can also be performed using the operator panel or
Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool,
see "Understanding the Printer Menus" on page 125 and "Dell™ Printer Configuration Web Tool" on page 81.
Misfeed jam
Action Yes No
1 Remove the paper from the PSI, and then ensure that papers are
properly inserted on the MPF.
Is the problem recovered?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
• Envelope - 2c
If performing manual
duplex printing, go to
action 2d.
If using paper other
than the above or if not
performing duplex
printing, go to action
2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered?
The task is complete. Go to action 3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?
The task is complete. Go to action 3a.
2c Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading Envelopes in the Multipurpose Feeder (MPF)" on page 156.
Is the problem recovered?
The task is complete. Go to action 3b.
2d Ensure that the print media is not curled.
Is the problem recovered?
The task is complete. Go to action 3a.
2e Is the print media damp? Go to action 3c. Go to action 3a.
3a Fan the print media.
Is the problem recovered?
The task is complete. Go to action 3c.
If you are performing
manual duplex printing
or if using an envelope,
contact Dell.
3b If the envelope is deformed, correct it or use another envelope.
Is the problem recovered?
The task is complete. Go to action 3a.
3c Turn over the print media.
Is the problem recovered?
The task is complete. Go to action 4.
4 Use print media that is not damp.
Is the problem recovered?
The task is complete. Contact Dell.