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Modem Helper is a diagnostic utility designed to test the MDC modems in the Microsoft® Windows® environment. The
program is easy to use and incorporates many modem FAQs.
The initial portion of the diagnostics checks the registry for installed modems. Next, it finds the INF file being used for the
driver installation and verifies it was properly installed. Once this step is complete, Modem Helper checks if the associated
COM port can be opened; if so, it tests the phone line for a dial tone. If it detects a dial tone, then the HTML screens
instruct the customer to contact a Dell™ Remote Technician if connectivity problems are being experienced. If no dial tone
is found, the HTML screens notify the customer to run Modem Helper and display a hyperlink to start the diagnostic.
Problems Addressed by Modem Helper
No dial tone
Driver installation problems
Incorrect hardware
Card seating problems
Setup problems (wiring)
Installation
This application is factory installed on the computer. If you reinstall the operating system, you must reinstall this utility as
well.
Using Modem Helper
To start the utility, click the Modem Helper icon on the desktop or point to Start>Programs>Modem Helper.
If the icon is not on the desktop or in Start>Programs>Modem Helper, you must install the utility.
Modem Helper
Printed 2/22/2010 11:17:19 AM
Latitude™ D620
For Dell Employees Only
Expires 2/23/2010 11:17:19 AM
Modem Helper
This document is Dell Confidential
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22/02/2010
https://dcse.dell.com/SelfStudy/Foundations_2007/Foundations_2007_Portables/Portable
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