Filter
Top Products
¡ During the assessment, answer any questions that appear.
¡ If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.
¡ If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility
Partition. Press any key to continue."
3. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
4. Press <Tab> to select Test System and then press <Enter>.
5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell
Diagnostics Main Menu).
6. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
7. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
Starting the Dell Diagnostics From the Drivers and Utilities Media
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is
displayed in system setup and is active. For more information on using the system setup program, see the Dell™TechnologyGuide on your computer or at
support.dell.com.
1. Insert the Drivers and Utilities media into the optical drive.
2. Restart your computer.
3. When the DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
4. When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press <Enter>.
5. Press any key to confirm that you want to start from the CD/DVD.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your
computer and try again.
6. Type 1 to Run the 32 Bit Dell Diagnostics.
7. At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface).
8. Press <Tab> to select Test System and then press <Enter>.
9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics
Main Menu).
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to the previous menu.
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release
<F12> in even intervals to open the Boot Device Menu.
NOTE: Using the one-time boot menu changes the boot sequence for the current boot only. Upon restart, the computer boots according to the
boot sequence specified in system setup.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to the previous menu.