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Troubleshooting Your System 113
7
Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller
card.
8
Close the system. See "Opening and Closing the System" on page 46.
9
Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
10
If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting
instructions.
11
Reinstall the tape-backup software as instructed in the tape-backup software documentation.
12
If you cannot resolve the problem, see
"Getting Help" on page 129
.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test. See ""Running the System Diagnostics" on page 117.
2
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 46.
4
Ensure that each expansion card is firmly seated in its connector. See "Expansion Cards" on page 52.
5
Close the system. See "Opening and Closing the System" on page 46.
6
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
7
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
8
Open the system. See "Opening and Closing the System" on page 46.
9
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 55
10
Close the system. See "Opening and Closing the System" on page 46.
11
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.