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Warranty, Return Policy, and Year 2000 Statement of Compliance
C-1
APPENDIX C
Warranty, Return Policy, and Year
2000 Statement of Compliance
Limited One-Year Warranty (U.S. and Canada
Only)
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts
and components that are new or equivalent to new in accordance with industry-
standard practices. Dell warrants that the hardware products it manufactures will
be free from defects in materials and workmanship. The warranty term is one year
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty. Other-
wise, this warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized
by Dell, usage not in accordance with product instructions, failure to perform
required preventive maintenance, and problems caused by use of parts and
components not supplied by Dell.
This warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from Dell; accessories or
parts added to a Dell system through Dell’s system integration department;
accessories or parts that are not installed in the Dell factory; or DellWare products.
Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s
standard price list are covered under this warranty; all other monitors, keyboards,
and mice (including those sold through the DellWare program) are not covered.
Dell will repair or replace products covered under this limited warranty that are
returned to Dell’s facility. To request warranty service, you must call Dell’s