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Dell Latitude LT System User’s Guide
8-4
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24 hours a
day, seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90
percent of all problems and questions are taken care of in just one toll-free call,
usually in less than 10 minutes. When you call, our experts can refer to records
kept on your Dell system to better understand your particular question. Our
technical support staff use computer-based diagnostics to provide fast, accurate
answers to questions.
To contact Dell’s technical support service, first refer to the section titled Before
You Call and then call the number for your country as listed in Dell Contact
Numbers found later in this chapter.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts or
incorrect billing, contact Dell Computer Corporation for customer assistance. Have
your invoice or packing slip handy when you call. For the telephone number to call,
refer to Dell Contact Numbers found later in this chapter.
Product Information
If you need information about additional products available from Dell Computer
Corporation, or if you would like to place an order, visit Dell’s World Wide Web
site at www.dell.com/. For the telephone number to call to speak to a sales
specialist, refer to Dell Contact Numbers found later in this chapter.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box. For the telephone number to call, refer
to Dell Contact Numbers found later in this chapter.
2. Include a copy of the invoice and a letter describing the reason for the return.