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Warranty, Return Policy, and Year 2000 Statement of Compliance
C-3
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE
FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR
JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s limited one-year warranty only. For provisions of
any service contract covering your system, refer to your invoice or the separate
service contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In
any instance in which Dell issues a Return Materials Authorization Number, Dell
must receive the product(s) for repair prior to the expiration of the warranty period
in order for the repair(s) to be covered by the warranty.
If you chose one of the available warranty and service options in place
of the standard limited one-year warranty described in the preceding
text, the option you chose will be listed on your invoice.
“Total Satisfaction” Return Policy (U.S. and
Canada Only)
If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund
or credit of the product purchase price. If you are an end-user customer who bought
reconditioned or refurbished products from a Dell company, you may return them
to Dell within 14 days of the date of invoice for a refund or credit of the product
purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice. If you are an organization that
bought the products under a written agreement with Dell, the agreement may
contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. Refer to the chapter titled “Getting Help” in this manual to
find the appropriate telephone number for obtaining customer assistance. To
expedite the processing of your refund or credit, Dell expects you to return the
products to Dell in their original packaging within five days of the date that Dell