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3. Include any accessories that belong with the item(s) being returned (power
cables, software diskettes, guides and so on) if the return is for credit.
4. Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell Computer Corporation. Collect-on-delivery (C.O.D.) packages are not
accepted.
Returns that are missing any of the preceding requirements will be refused at our
receiving dock and returned to you.
Before You Call
Have your Express Service Code ready when you call. The code helps
Dell’s automated-support telephone system direct your call more
efficiently.
If possible, turn on your system before you call Dell for technical assistance and call
from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations or try
other troubleshooting steps possible only at the computer system itself. Make sure
the system documentation is available.
Contacting Dell
When you need to contact Dell, use the telephone numbers and codes provided in
the next sections. International Dialing Codes provides the various codes required
to make long-distance and international calls. Dell Contact Numbers provides local
telephone numbers, area codes and toll-free numbers, if applicable, for each
department or service available in various countries around the world. If you are
making a direct-dialed call to a location outside of your local telephone service
area, determine which codes to use (if any) in International Dialing Codes in
addition to the local numbers provided in Dell Contact Numbers. For example, to
place an international call from Paris, France to Bracknell, England, dial the
international access code for France followed by the country code for the U.K., the
city code for Bracknell and then the local number.