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Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1. Shut down and restart the computer.
2. When the DELL®logo appears, press <F12> immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
through the Start menu and try again.
3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Insert the Drivers and Utilities CD into the CD drive.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the
Start menu and try again.
3. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
4. Select the IDE CD-ROM Device option from the CD boot menu.
5. Select the Boot from CD-ROM option from the menu that appears.
6. Type 1 to start the ResourceCD menu.
7. Type 2 to start the Dell Diagnostics.
8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.
9. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message appears displaying the error code and a description of the problem. Write down the error code
and problem description and follow the instructions on the screen.
NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your
Drivers and Utilities CD.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system
setup.
HINT: The Service Tag number for your compute r is located in the title bar of each test screen.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests to be run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.