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Dropped or Damaged Computer
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
2. Let the computer dry for at least 24 hours. Make sure that it is thoroughly dry before you proceed.
3. Replace the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. If the computer has
power, proceed to the next step. If the computer does not have power, contact Dell.
4. Run the System Board Devices test group in the Dell Diagnostics. If any of the diagnostics tests fail, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the instructions in "CAUTION: Safety Instructions."
Check the memory and cable connections —
1. Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then remove the
computer cover.
2. Check the memory module connections in the computer, and reseat any loose modules.
3. Ensure that all cables are properly connected and that all components are properly seated in their connectors and sockets.
4. Replace the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
5. Run the System Board Devices test group in the Dell Diagnostics.
If any of the diagnostics tests fail, contact Dell.
A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the
program:
1. Click the Start button.
2. Click Control Panel.
3. Click Add or Remove Programs.
4. Select the program you want to remove.
5. Click the Change or Remove Program icon.
6. See the program documentation for installation instructions.
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn ]. For help in resolving this problem, please note this
checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same
error. Contact Dell and report the checkpoint code (nnnn) to the support technician.
Attachment failed to respond — The floppy or hard drive controller cannot send data to the associated drive. See "Floppy drive problems" or
"Hard drive problems" for troubleshooting suggestions.
Bad command or file name — Ensure that you have spelled the command correctly, have put spaces in the proper place, and have used the
correct pathname.
Bad error-correction code (ECC) on disk read — The floppy or hard drive controller detected an uncorrectable read error. See "Floppy drive
problems" or "Hard drive problems" for troubleshooting suggestions.
Controller has failed — The hard drive or the associated controller is defective. See "Floppy drive problems" or "Hard drive problems" for
troubleshooting suggestions.
Data error — The floppy or hard drive cannot read the data.
l For the Microsoft
®
Windows
®
operating system, run the chkdsk utility to check the file structure of the floppy or hard drive.
l For another operating system, run the appropriate corresponding utility.
See your operating system documentation for information on running these utilities.
Decreasing available memory — One or more memory modules might be faulty or improperly seated.
l Reinstall the memory modules (see "Memory") and, if necessary, replace them.
l See "Memory Problems" for additional troubleshooting suggestions.
Diskette drive 0 seek failure — A cable might be loose or the computer configuration information may not match the hardware
configuration. See "Floppy drive problems" for troubleshooting suggestions.
Diskette read failure — The floppy disk may be defective or a cable might be loose.
l If the drive access light turns on, try a different disk.
l See "Floppy drive problems" for troubleshooting suggestions.
Diskette subsystem reset failed — The floppy drive controller might be faulty. Run the Diskette tests in the Dell Diagnostics.
Diskette write protected — The floppy disk is write-protected. Slide the write-protect notch to the open position.