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Table of Contents
1. How to Use This Manual .............................................................................. 11
1.1. Audience ...................................................................................................... 11
1.2. Product Terminology ................................................................................... 11
1.3. PBX Models Covered in This Manual......................................................... 12
1.4. Documentation Conventions........................................................................ 13
1.5. Dialogic
®
Voice Hardware Covered by This Manual.................................. 14
1.5.1. Dialogic
®
Voice Hardware Model Names........................................... 14
1.6. When to Use This Manual ........................................................................... 15
1.7. How This Manual Is Organized................................................................... 15
2. Introduction to PBXs and KTSs.................................................................. 17
2.1. Supervised Call Transfer.............................................................................. 19
2.2. Blind Call Transfer....................................................................................... 20
2.3. Caller ID....................................................................................................... 21
2.4. Called Number ID........................................................................................ 22
2.5. Positive Disconnect Supervision.................................................................. 23
2.6. In-Band Signaling ........................................................................................ 24
2.7. Out-of-Band Signaling................................................................................. 24
2.8. Read Display Messages................................................................................ 24
2.9. “Pressing” Keys ........................................................................................... 25
2.10. Message Waiting Indication....................................................................... 25
2.11. Automated Attendant ................................................................................. 25
3. PBX Integration Overview........................................................................... 27
3.1. Voice Features Supported ............................................................................ 27
3.2. PBX Integration Features Supported ........................................................... 29
3.2.1. Dialogic
®
Unified API......................................................................... 29
3.3. Dialogic
®
PBX Integration Board Description ............................................ 31
3.3.1. Features ............................................................................................... 31
3.3.2. Functional Description ........................................................................ 32
3.3.3. Configurations..................................................................................... 34
3.3.4. Software Support................................................................................. 34
4. PBX Systems.................................................................................................. 37
4.1. Avaya Definity PBXs................................................................................... 37
4.1.1. Avaya Switch Programming Requirements ........................................ 37
4.1.2. Using the Dialogic
®
PBX Integration Board....................................... 39
4.1.3. Programmable Feature Keys ............................................................... 41
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