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Appendix C
Troubleshooting
You should not encounter any difficulties as you set up and use
your computer, but if anything out of the ordinary happens,
refer to this appendix. You can correct most problems by
adjusting a cable connection, repeating a software procedure, or
resetting the computer.
Besides trying the suggestions in this chapter, you can run
diagnostics checks on the various components of your
computer system. See Appendix B for instructions. If the
suggestions here or in Appendix B do not solve the problem,
see “Where to Get Help” in the Introduction.
Identifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its ROM BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
You can find the serial number on the computer’s back panel. If
you are able to use your computer, follow the steps below to
obtain information about your configuration, as well as your
ROM BIOS and MS-DOS (or other operating system) version
numbers.
1.
If you do not have a hard disk, insert the MS-DOS Startup
diskette (or other system diskette) in drive A.
2. Turn on your computer or press the
RESET
button to
reboot it.
Troubleshooting C-l