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Printer Problems
Below are some general steps to follow if you are having
difficulty with your printer. If the problem persists and you
need more detailed information, check your printer manual.
1.
If your printer does not work at all, check that the printer
has power and is properly connected to the computer.
(Also, make sure your printer has paper in it.) See
Chapter 1 of the
Setup Guide
for instructions or see your
printer manual.
2.
Check the printer manual for the printer’s correct DIP switch
or control panel settings. These settings help a printer
communicate properly with the computer.
3.
If you are using more than one parallel port or more than
one serial port, the computer must know which port is
primary and which is secondary. See Chapter 2 of the
Setup
Guide for instructions on how to define the parallel
and serial ports using the SETUP program.
4. If your printer is properly set up but is still not functioning,
test it from the MS-DOS level. When the screen displays the
MS-DOS command
@@
and press
prompt (such as
C
>
or
A>),
hold down
re,
Rhts#m
.
This should print the contents of
the screen on your printer.
If it does not, you may need to change the internal setting
of the computer’s parallel port for a parallel printer (or
serial port for a serial printer). To do this, use the MS-DOS
MODE or SETMODE command. See your printer manual
and the MS-DOS manuals for more details.
5. Many application programs (such as word processors) must
be set up properly before they can use a printer. Check your
program manual to see what customizing may be required.
C-20 Troubleshooting