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Error Indicators
Error Messages on the Control Panel (XP-310 Series/
XP-410 Series)
This section describes the meaning of messages displayed on the LCD screen.
XP-410 Series
Error Messages Solutions
Paper jam.
& “Paper Jams” on page 122
Paper out. Load paper. Load some paper. Otherwise, make sure the number of sheets
does not exceed the limit specified for the type of media you are
using.
Printer error. Turn power off and on again. Turn the product off and then back on. Make sure that no paper is
still in the product. If the error message still appears, contact Epson
support.
Communication error. Connect computer. Make sure the computer is connected correctly. If the error
messages still appears, make sure that scanning software is
installed on your computer and that the software settings are
correct.
A printer’s ink pad is nearing the end of its service life.
Please contact Epson Support.
Press x button to resume printing. The message will be displayed
until the ink pad is replaced. Contact Epson support to replace ink
pads before the end of their service life. When the ink pads are
saturated, the product stops and Epson support is required to
continue printing.
A printer’s ink pad is at the end of its service life. Please
contact Epson Support.
Contact Epson support to replace ink pads.
Operation canceled. No memory card recognized. Make sure the memory card has been inserted correctly. If it is
inserted correctly, check to see if there is a problem with the card
and try again.
Combination of IP address and subnet mask is invalid. See
documentation.
Refer the online Network Guide.
Recovery Mode The firmware update has failed. You will need to re-attempt the
firmware update. Ready a USB cable and visit your local Epson
website for further instructions.
XP-310 Series
Code
*
Error Messages Solutions
E-01 Printer error. Turn the printer off and then back on. Make sure that no paper is
still in the printer. If the error still appears, contact Epson support.
E-02 Scanner error. Turn the printer off and then back on. If the error message still
appears, contact Epson support.
User’s Guide
Error Indicators
114