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❏ If there is problem with copy quality, clean the surface of the scanner glass.
& “Cleaning the exterior of the product” on page 105
Incorrect or missing colors
❏ For Windows, clear the Grayscale setting in the Main window in your printer driver.
For Mac OS X, clear the Grayscale setting in Print Settings in the Print dialog box in your printer driver.
❏ Adjust the color settings in your application or in your printer driver settings.
For Windows, check the Color Management settings in the Advanced window.
For Mac OS X, check the Color Options dialog box from the Print dialog box.
❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
& “Cleaning the Print Head” on page 99
❏ If you have just rep laced an ink cartridge, make sure the date on the box. If you have not used the product for a long
time, Epson recommends replacing the ink cartridges.
& “Replacing an Ink Cartridge” on page 89
❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
Blurry or smeared print
❏ Try to use genuine Epson ink cartridges and paper recommended by Epson.
❏ Make sure the product is on a flat, stable surface that extends beyond the base in all directions. The product will not
operate properly if it is tilted.
❏ Make sure your paper is not damaged, dirty, or too old.
❏ Make sure your paper is dry and the printable side (the whiter or glossier side) is face up in the sheet feeder.
❏ If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.
❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in
the product.
& “Selecting Paper” on page 20
❏ Remove each sheet from the output tray as it is printed.
❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish. To handle
your prints, follow the instructions of the paper.
❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
& “Cleaning the Print Head” on page 99
❏ Run the Print Head Alignment utility.
& “Aligning the Print Head” on page 101
❏ If the paper is smeared with ink after printing, clean the interior of the product.
& “Cleaning the interior of the product” on page 106
User’s Guide
Troubleshooting for Printing/Copying
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