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& “Incorrect or missing colors” on page 128
& “Blurry or smeared print” on page 128
Horizontal banding
❏ Make sure the printable side (the whiter or glossier side) of the paper is face up in the sheet feeder.
❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
& “Cleaning the Print Head” on page 99
❏ For best results, use up ink cartridge within six months of opening the package.
❏ Try to use genuine Epson ink cartridges.
❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in
the product.
& “Selecting Paper” on page 20
❏ If banding appears at intervals of 2.5 cm, run the Print Head Alignment utility.
& “Aligning the Print Head” on page 101
❏ If a moire (cross-hatch) pattern appears on your copy, change the Reduce/Enlarge setting (XP-410 Series only) in
the LCD menu or shift the position of your original.
❏ If there is problem with copy quality, clean the surface of the scanner glass.
& “Cleaning the exterior of the product” on page 105
Vertical banding or misalignment
❏ Make sure the printable side (the whiter or glossier side) of the paper is face up in the sheet feeder.
❏ Run the Head Cleaning utility to clear any clogged ink nozzles.
& “Cleaning the Print Head” on page 99
❏ Run the Print Head Alignment utility.
& “Aligning the Print Head” on page 101
❏ For Windows, clear the High Speed check box from the Advanced window in your printer driver. See the online
help for details.
For Mac OS X, select Off from the High Speed Printing. To display the High Speed Printing, click through the
following menus: System Preferences, Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X
10.6 or 10.5), your product (in the Printers list box), Options & Supplies, and then Driver.
❏ Make sure the paper type selected in the LCD menu or printer driver is appropriate for the type of paper loaded in
the product.
& “Selecting Paper” on page 20
User’s Guide
Troubleshooting for Printing/Copying
127