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258 Troubleshooting
Windows operating system
Your computer must be a model pre-installed with Windows XP,
Me, 98, 2000, or Server 2003, a model that was pre-installed with
Windows 98 and upgraded to Windows Me, or a model that was
pre-installed with Windows Me, 98, 2000, or Server 2003, and
upgraded to Windows XP. You may not be able to install or run
the USB printer driver on a computer that does not meet these
specifications or that is not equipped with a built-in USB port.
For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB
problems. Take note of the following and perform the
recommended checks to ensure proper installation.
Checking printer software installation for Windows XP, 2000,
or Server 2003
When using Windows XP, 2000, or Server 2003, you must follow
the steps in the Setup Guide packed with the printer to install the
printer software. Otherwise, Microsoft’s Universal driver may be
installed instead. To check if the Universal driver has been
installed, follow the steps below.
1. Open the Printers folder, then right-click the icon of your
printer.
2. Click Printing Preferences on the shortcut menu that
appears, then right-click anywhere in the driver.