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Chapter 8
Troubleshooting
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Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . 8-2
Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Printer operation check . . . . . . . . . . . . . . . . . . . . . 8-4
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . 8-7
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Printing quality . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Printer utilities . . . . . . . . . . . . . . . . . . . . . . . . . 8-24
Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 8-25
Using DMA transfer (for Windows 95) . . . . . . . . . . . . 8-26
Uninstalling Printer Software (Windows 95) . . . . . . . . . . 8-29
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . 8-30
Using the Head Cleaning utility . . . . . . . . . . . . . . . . 8-30
Using the control panel . . . . . . . . . . . . . . . . . . . . . 8-33
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . 8-34
Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . . . . . 8-34
Contacting Customer Support . . . . . . . . . . . . . . . . . . . 8-39
For United Kingdom and the Republic of Ireland users . . 8-39
For Australian users . . . . . . . . . . . . . . . . . . . . . . 8-41
For Singapore users . . . . . . . . . . . . . . . . . . . . . . 8-43
For Hong Kong users . . . . . . . . . . . . . . . . . . . . . . 8-43
For Philippines users . . . . . . . . . . . . . . . . . . . . . . 8-44
8
Troubleshooting
R
Comoro-W
Rev.C
A5 size Chapter 8
12-12-97 DR, pass 0
Troubleshooting
8-1