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Diagnosing the Problem
Troubleshooting printer problems is best handled in two easy
steps: first diagnose the problem, then apply likely solutions
until the problem is fixed. The information that you need to
diagnose the most common problems is provided by the
printer’s control panel lights and by the Status Monitor 2
(Windows 95 only) and the StatusMonitor (Macintosh only)
utility. In addition, you can determine whether a problem lies
with the printer itself or with the computer by performing a
printer operation check.
In “Problems and Solutions” later in this chapter you can find
causes and solutions to specific printer problems. Use the
information presented in this chapter to pinpoint the source of
your problem, then apply the recommended solutions until the
problem is solved.
Error indicators
You can identify many common printer problems with the
lights on the control panel. If your printer stops working and
the lights are on or flashing, use the following table of panel
light patterns to diagnose the problem, then follow the
recommended corrective measures.
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Comoro-W
Rev.C
A5 size Chapter 8
12-12-97 DR, pass 0
8-2
Troubleshooting