Filter
Top Products
Troubleshooting
5-5
The printed image is faint.
The printed image is blurry.
Possible cause Solution
The print head nozzles may
be clogged.
Clean the print heads. See Chapter 4 for instructions.
Media Type setting does
not match the loaded paper.
Make sure the Media Type setting matches the loaded paper or
other media. Then the printer driver can automatically select other
settings for the best quality. See Chapter 1 for printer driver
information.
The loaded paper may be
damaged, old, or dirty.
Remove the paper and reload a new stack with the printable side
face up. See Chapter 2 for instructions.
The ink cartridges are low
on ink.
Check the B black and A color ink out lights to see which cartridge
you may need to replace. See Chapter 4 for instructions.
Possible cause Solution
The printer’s adjust lever is
in the 0 position.
Set the adjust lever to the + position and try printing again. See
Chapter 2 for instructions.
The paper is damp or the
printable side is face down.
Remove the paper and reload a new stack with the printable side
face up. See Chapter 2 for instructions.
You loaded special media
without a support sheet.
Follow the special media loading instructions in Chapter 2 and on
the paper packaging for media that require support sheets. Also
try loading your media one sheet at a time.
Media Type setting does
not match the loaded paper.
Make sure the Media Type setting matches the media you loaded.
Then the printer driver can automatically select other settings for
the best quality. See Chapter 1 for printer driver information.
Multiple sheets entering the
output tray are smearing
the ink on ejected pages.
Remove each sheet from the output tray as soon as it is printed to
prevent smearing, especially if you use transparencies.
Ink has leaked inside the
printer.
Clean carefully inside the printer to remove spilled ink. See
Chapter 4 for instructions.
hw_ch5.fm5 Page 5 Friday, July 25, 1997 1:39 PM