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6.4 Before Contacting a Service Provider
■ Error Descriptions
Problem at the time of PC connection.
Document feeding trouble
Imaging quality trouble
Others
Items to check Findings
OS (Windows) type
Displayed error message
Interface (example) SCSI interface
Interface controller (example) Adaptec SCSI Card 29160
Items to check Findings
Document type
Main purpose of use
Last cleaning date
Last consumable replacement date
Operator panel status at trouble
Items to check Findings
Type and version of scanner driver
Interface controller (example) Adaptec SCSI Card 29160
OS (Windows) type
Application software (example) ScanAll PRO, Adobe Acrobat
Scanning side (s) (example) font, back, duplex
Resolution (example) 600 dpi, 75 dpi
Image mode (example) Color, Grayscale, Binary (black & white)
Items to check Findings
Can you send both the output results and
photographs that show the condition of the
document by e-mail or FAX ?