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Troubleshooting and tips
User and/or supervisor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost ► If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard and initialise a new User
SmartCard or deactivate the SystemLock
function.
► If you have lost the Supervisor SmartCard,
you can continue working, bu t you no longer
have all your rights and can no longer
initialise a Supervisor SmartCard.
► IfyouhavelostbothSmartCards,youcan
no longer boot your system. Please contact
our Service Desk. You must pro vide proof of
ownership for the device. Then the Service
Desk w ill refer you to our service partner,
who will unlock your device (for a charge).
Acoustic warnings
Acousticerrorm
essages
Errors
Cause
Troubleshooting
A beep sounds every few seconds.
The battery is almost flat.
► Charge th e battery.
Error messages on the screen
Errormessagesonthes creenErrormessage:
This section
describes the error messages generat ed by the BIOS Setup. Error messages displayed
by the opera
ting system or programmes are described in the relevant documentation.
If the error
message ap pears repeatedly, despite troubleshooting m ea sures, please
contact th
e place of purchase or our customer service centre.
Error message/cause Resolution
CMOS battery bad
If the error message occurs repeatedly, the
buffer battery in the notebook is flat.
► Contact your sales outlet or our customer
service centre.
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