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110 Troubleshooting
Hard drive problems
The system does not recognize the SCSI drive.
The system does not recognize the IDE drive.
Probable cause Solution
The SCSI chain is not
properly terminated
MakesurethelastdeviceontheSCSIchain
is properly terminated.
The drive is configured witha
conflicting SCSI address
Change the device’s SCSI address to one that
is not currently being used by the system.
Thecablesare notconnected
correctly
Open the system and make sure the cable
connections are correct.
Probable cause Solution
TheprimaryIDEdevicemay
be configured incorrectly
Restart your server, then press F1 to open the
BIOS Setup utility. From the Advanced | IDE
Configuration menu, set the IDE Controller
to Both and the Primary IDE Master to Auto.
The drive may not be
configured properly
Consult the hard drive user’sguidefor
instructions on how to configure the drive.
Configure the drive correctly.
The drive cables are not
connected properly
Open the system and make sure all cables to
the controller card are connected correctly.
Some systems do not have IDE controller
cards because the IDE controller is built into
the system board.
The drive controller is not
seated properly
Open the system and reseat the drive
controller. Some systems do not have IDE
controller cards because the IDE controller is
built into the system board.
8508366.book Page 110 Tuesday, October 23, 2001 11:29 AM