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Chapter 6: Troubleshooting
www.gateway.com
Beeps Description Troubleshooting steps
1 The memory refresh circuitry on the
system board is faulty.
Reseat the memory or replace with
modules you know are good.
2 Parity cannot be reset. Same as for 1 beep.
3 Base memory test failure. Same as for 1 beep.
4 System timer is not operational. Remove all expansion cards.
■
If the beep code occurs even when all
expansion cards have been removed,
the system board may be at fault.
Contact Gateway Technical Support.
■
If the beep code does not occur when
the expansion cards have been
removed, one of the cards is causing
the problem. Install the cards one at a
time until the problem happens again.
When the beep code returns, the most
recent card you installed is at fault.
5 Processor failure detected.
■
Set the Retest Processor option to Yes
in the BIOS Setup utility.
■
Reseat the processor and start the
server again.
6 The keyboard controller may be bad.
The BIOS cannot switch to protected
mode.
■
Connect a keyboard that you know is
good.
■
If the error occurs when a keyboard is
not attached, contact Gateway
Technical Support.
7 The processor generated an exception
interrupt.
Same as for 5 beeps.
8 The server’s video memory is faulty.
This is not a fatal error.
The system board may be faulty. Call
Technical Support.
9 The ROM checksum value does not
match the value encoded in the BIOS.
Same as for 4 beeps.
10 The shutdown register for CMOS RAM
failed.
Same as for 4 beeps.
11 General BIOS ROM error. Update the BIOS. For instructions, see
“Updating the BIOS” on page 91.