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Back to TOC Troubleshooting and maintaining 89
Starting troubleshooting
Start here to find the information you need. Choose one of these
general groups of issues, and then choose one of that group’s more
specific issues.
The scanner or software is not working.
● A message is on the scanner or the computer. Follow the
directions in the message to resolve the issue.
● There is no message. See "Resolving issues that did not
generate messages" on page 90.
● There is an error message on the front panel liquid crystal
display (LCD). See "Resolving scanner messages" on page 90.
The quality of resulting scans is not what I expected.
● Scanned images do not look good. See "Resolving issues with
scanned images" on page 93.
● Printed copies do not look good. See "Resolving issues with
printed copies" on page 96.
● Text on images is not editable. See "Resolving issues with
editable text" on page 99.
● Slides or negatives do not look good. See "Resolving issues with
slides and negatives" on page 98.
Scans are not arriving at the destination I choose.
See "Resolving issues sending to destinations" on page 101.
I am having an issue with the HP Scanjet Transparency Adapter
(XPA) or the HP Scanjet Automatic Document Feeder (ADF).
● Pages are jammed in the ADF. See "Clearing jams from the
ADF" on page 108.
● There is an issue with the ADF, other than pages jamming. See
"Resolving issues with the ADF" on page 105.
● There is an issue with the XPA. See "Resolving issues with the
XPA" on page 104.