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TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see
HP support.
Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an
extended period of time, the print quality of your documents might be affected. Also, if you use ink
cartridges that have been used in a different printer, the ink level indicator might be inaccurate or
unavailable.
If the print quality is unsatisfactory, try cleaning the printheads.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing, and
in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition,
some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/
go/inkusage.
For more information about storing ink cartridges, see Supplies.
Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that you
do not remove an ink cartridge until a replacement is ready to install.
For more information, see
Replace the ink cartridges.
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See
Replace the ink cartridges.
Printer supply upgrade
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print
and then remove the cartridge.
Printer supply upgrade successful
The supply upgrade was successful. The cartridges listed in the message can now be used in the
printer.
Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in
this printer. Replace the Supply Upgrade cartridge. For more information, see
Replace the ink
cartridges.
Non-HP ink cartridges installed
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased
Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to
report fraud.
Appendix G
210 Errors (Windows)