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Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
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Solution 1: Make sure the paper is loaded correctly
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Solution 2: Make sure only one type of paper is loaded
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Solution 3: Ensure that the Two-sided printing accessory is securely installed
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
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Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution: Load only one type of paper at a time.
Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the Two-sided printing accessory is securely installed
Solution: Make sure the Two-sided printing accessory on the back of the product is securely installed.
Cause: The Two-sided printing accessory was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
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Solution 1: Print on a page of plain paper
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Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
Print quality troubleshooting 123
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