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Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead
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Solution 2: Contact HP support
Solution 1: Reinstall the printhead
Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed.
Reinstall the printhead.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.
4. Lift the latch handle on the print carriage until it stops.
Chapter 13
212 Solve a problem
Solve a problem