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The product is not answering incoming fax calls
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
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Solution 1: Turn on the product
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Solution 2: Check the Auto Answer setting
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Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern
for your fax number
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Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings
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Solution 5: Clear the memory of the product
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Solution 6: Check for error messages on the display
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the Auto Answer setting
Solution: Depending on your office setup, you might be able to set the product to answer incoming calls
automatically. To find out what the recommended answer mode is for your office setup, see the printed
documentation that came with the product.
If you must have Auto Answer off, you will need to press Start Fax to receive a fax.
Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You
must be available to respond in person to incoming fax calls in order to receive faxes.
If this did not solve the issue, try the next solution.
Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches
the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For
example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is
selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long
ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to
assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set
to All Rings.
Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your
telephone company), and the Distinctive Ring setting on the product did not match.
If this did not solve the issue, try the next solution.
Fax troubleshooting 169
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