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Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty
of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper
into the input tray.
For more information, see:
•
Load media
Cause: The product picked up two sheets of paper.
The product prints slowly
Try the following solutions if the product is printing very slowly.
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Solution 1: Use a lower print quality setting
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Solution 2: Check the ink levels
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Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than
Normal or Draft. Draft provides the fastest print speed.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your project.
NOTE: To find out what dpi the product will print based on the paper type and print quality settings you
selected, click Resolution.
For more information, see:
•
Print using the maximum dpi
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.
Print troubleshooting 131
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