Ink is drying
Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until
the product pulls the printed sheet to print on the back side.
Cause: Transparencies and some other media require a drying time that is longer than normal.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Improper shutdown
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning
off the switch on a power strip or by using a wall switch, the product can be damaged.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Cartridges in wrong slot
•
General printer error
•
Incompatible ink cartridges
•
Incompatible printhead
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Ink alert
•
Ink cartridge problem
•
Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install printhead and then cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead appears to be missing or damaged
•
Printhead problem
•
Problem with printer preparation
•
Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges
to color and icon for each slot.
Errors 193
Solve a problem