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5. Replace the rear access door securely.
6. If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
Caution Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
7. Turn on the printer, and then press the Resume button.
8. Reprint the document.
Note If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
Paper problems
● Printer does not feed paper
● Printer ejects paper
● Out-of-paper message
● Printer prints on multiple sheets at once
Printer does not feed paper
Try one or more of the following solutions:
● Reduce the number of sheets in the input tray.
● Remove the paper from the input tray, and then reload it.
● Use a different type of paper.
Printer ejects paper
If the printer ejects the paper, try one of the following solutions:
● Verify that the protective piece of plastic tape has been removed from the print
cartridges.
● If you are printing a borderless document and the Resume light is flashing, you might
be trying to print a borderless document with only the black print cartridge installed.
When printing a borderless document, always have the tri-color print cartridge and
a black or photo print cartridge installed.
Chapter 12
72 HP Deskjet D4100 series